Shipping Policy
At Perlies, we are pleased to offer FREE shipping on all orders to enhance your shopping experience!
Order Processing Times
Once your order is placed, please allow 1-3 business days for processing and dispatch. “Dispatched” means your order has been handed over to our shipping carrier and is on its way to you. During peak times and holidays, processing may extend up to 7 business days.
Estimated Shipping Times
Delivery times vary by location and begin after your order has been dispatched. Below are estimated transit times:
- US: 15-20 business days
- UK: 17-25 business days
- Australia: 15-24 business days
- Canada: 14-20 business days
- Worldwide: 20-30 business days
Please note that during peak periods and holidays, shipping carriers may experience delays beyond our control. International orders may also face customs processing delays, extending the estimated timeframe.
Order Changes & Accurate Shipping Details
Please ensure accurate shipping details at checkout. Incomplete information may lead to delays or cancellations. If our system detects an address issue, we will contact you within 3 business days to confirm your details. If no response is received, we reserve the right to cancel your order.
If you notice an error in your shipping details, contact us via our Contact Us page within 24 hours of placing your order. We will do our best to accommodate changes, but modifications cannot be guaranteed after this timeframe.
Delayed Delivery
At Perlies, we work to ensure timely deliveries, but unforeseen carrier delays such as weather conditions, customs processing, or transit disruptions may occur. We will work with couriers to resolve any issues and keep you informed.
In rare cases, processing delays may occur due to product availability, address verification, or payment issues. If this happens, we will notify you promptly. While we cannot guarantee exact delivery dates, we are always available to assist with any concerns.
Lost or Stolen Packages
While we trust our shipping partners, Perlies cannot control events once a package is in transit. If your package is lost or stolen, please reach out via our Contact Us page. We also recommend contacting the courier directly to file a claim.
We will follow up with the carrier on your behalf and keep you updated. While we cannot be held responsible for lost or stolen packages, we will do our best to assist you. Depending on the situation, we may offer a replacement if the package is not recovered.
Shipping Policy Changes
Perlies reserves the right to update or modify this Shipping Policy at any time without prior notice. We encourage customers to review this policy periodically for any updates.
By purchasing from Perlies, you agree to this Shipping Policy and any updates made to it. For questions or concerns, contact us via our Contact Us page.